🚧
KNET refunds are done within 4 hours of refund initiation

🚧
CC refunds are done within 2-3 business days.

Refunds can be deleted (cancelled) if they have been initiated and not "refunded".
Once refunded, the refund request cannot be cancelled

Refunds are possible only if there is sufficient 'Balance' in your UPayments account
If 'Balance' is insufficient in your UPay account, you can top up your balance to process the refunds successfully
The top-up amount will be used for refund purposes only, and any remaining amount will be returned to the account within the next Deposit cycle.
The refund will automatically reach your customer's account within 1 working day for K-NET transactions and up to 10 working days

Input Parameter	Type	Length	Description
orderId	string, mandatory	255	Pass refund order ID, which is received in Get Payment Status API.
totalPrice	float, mandatory	10,2	Enter refund amount
customerFirstName	string, optional	255	Pass the customer's first name
customerEmail	string, optional	250	Pass the customer's email
customerMobileNumber	string, optional	10	Pass the customer's mobile number
reference	string, optional	255	Pass order reference
notifyUrl	string, optional	255	Pass notification URL
requireApproval	boolean, optional	true/false	Pass true if the Refund request needs to be approved.
refundReason	string, optional	255	Pass the refund reason Note: required only when requireApproval is true

Request Model

{
    "orderId": "mv1GZnrG2l20221010125525514466916867376022022026038648992c2755f2",
    "totalPrice": 10,
    "customerFirstName": "Jhon",
    "customerEmail": "jhon@upayment.com",
    "customerMobileNumber": "+96512345678",
    "reference": "11223344",
    "notifyUrl": "https://upayments.com/en"
}

Response Model

{
    "status": true,
    "message": "Refund invoice generated successfully",
    "data": {
        "orderId": "k4eJmnNR8pME3OdxVO6m202210101255255144669168674086486939107564899f80070d8HsUDgrRtCbzbuJFTdH9QyMLNkgaFcKMU",
        "refundOrderId": "HsUDgrRtCbzbuJFTdH9QyMLNkgaFcKMU",
        "refundArn": "202311074314067023726014116806"
    }
}

Data flow diagram for refunds